Shipping & Delivery

About Delivery:

Please note: Our products have a manufacturing lead time of 10-12 working days.

Your purchase will be shipped to you once the lead time for manufacturing has been completed. This will be from Monday to Friday. You can calculate shipping costs during the checkout process (please insert your preferred delivery method and address into the shipping calculator during checkout). We deliver all over South Africa, our delivery costs are listed below. Extra large items may carry an additional charge. Once your parcel has left our premises, it is no longer our responsibility. Please feel free to contact us for the tracking number, but following up with the courier and delivery itself will be your responsibility. We use couriers that have an online tracking tool for ease of use.

Delivery Methods:

Door to Door Courier: Parcels shipped using the courier option are delivered in 2-3 working days. Please provide a street address as well as a daytime contactable telephone number. A tracking number will be sent to you via email. Deliveries takes place on weekdays, and are charged as follows:

  • Cape Town:                         R75 (R140 for extra large items)
  • Major city centres:             R95 (R155 for extra large items, please allow for an extra 1-2 working days)
  • Outlying regional areas:   R125 (R205 for large items)

XXL items will carry an additional shipping charge – calculated at checkout

If, when putting in your address, the shipping calculator is unable to give you a shipping cost, please email us and we will gladly assist.

•PLEASE ENSURE THE ADDRESS YOU PROVIDE IS AVAILABLE FOR COURIER DELIVERIES DURING WORKING HOURS.

We DO NOT deliver via Post Net. If you have inserted the delivery address as Post Net, we will assume you work there. If you do not work there and still put a Post Net address down, the courier company will hold onto your parcel, delaying your order until you contact them and make an alternate address arrangement. This will be your responsibility once the parcel has been shipped.

 

Pargo:

With over 2500 Pickup Points nationwide, Pargo’s objective is to have a parcel Pick-up Point no further than 5km away from your home or office. Parcel Pick-up Points include popular stores such as Clicks Stores, Fresh stop at Caltex and Lewis.When checking out and selecting Pargo shipping, you’ll be prompted to choose your nearest Pargo collection point. You will be responsible for collecting your parcel from the pick up point you have selected once your parcel has arrived.

Please allow up to 7 day for Pargo orders to reach your collection point – this excludes the product lead time.

Flat Fee nationwide: R95

 

Local Pick up: You are welcome to collect your order in Bloubergstrand by arrangement. Please email us at info@polkadotbox.co.za to arrange a day or time suitable (We will try our best to accommodate you on weekends or after hours, but please ensure you email us to arrange beforehand). We are often out at supplier meetings, so the available pick up times will vary – if you select pick up, please ensure you are flexible in your available times.

Major City Centres:

The following cities are a guideline for major city centres. for an accurate delivery fee, please fill out the shipping calculator on the checkout page.

  • Cape Town
  • Paarl
  • Stellenbosch
  • Port Elizabeth
  • East London
  • Port Shepstone
  • Durban
  • Pietermaritzburg
  • Richards Bay
  • Nelspruit
  • Polokwane
  • Witbank
  • Rustenburg
  • Pretoria
  • Johannesburg
  • Vaal
  • Westonaria
  • Randfontein
  • Klerksdorp
  • Harrismith
  • Bloemfontein